Refund Policy
Effective Date: August 26, 2026 Success with Digital Inc., operating as Monique Morrison ("we," "our," "us"), strives to provide high-quality services, digital products, memberships, group coaching, and workshops. This Refund Policy explains the circumstances under which refunds are available and how to request them. Purchases and invoicing are handled through successwithdigital.com or via direct invoices issued by Success with Digital Inc. This policy applies to all purchases made under any Success with Digital Inc. brand or property, including Monique Morrison, Automate & Elevate, and related services.
1. Services
This section covers one-time professional service engagements: Strategy Sessions (conducted with entire teams), Custom System Builds, and other individually-scoped consulting engagements not sold as a bulk session pack. If you engage one of these services and decide you no longer wish to continue, you may request a refund within 30 days of purchase. Refunds will be issued minus any billable work already completed and any third-party costs incurred on your behalf. To request a refund, email hello@moniquemorrison.ca with your purchase details and reason for cancellation. Refunds are processed within 7–14 business days.
2. Consulting & Coaching Session Packs
Consulting session packs and one-on-one coaching packs are sold in bulk at a discounted per-session rate. Because the discount is contingent on the full pack being used, refund eligibility depends on whether any sessions have been used: No sessions used: You may request a full refund within 30 days of purchase. One or more sessions used: The pack is no longer eligible for a full refund, since using any sessions negates the bulk discount. Instead, a partial refund may be issued, calculated as: (amount paid) minus (sessions used × our current regular, non-discounted single-session rate). If the regular-rate value of sessions already used equals or exceeds the amount paid, no refund is due. To request a refund or adjustment, email hello@moniquemorrison.ca with your purchase details, the number of sessions used, and your reason for the request.
3. Digital Products
Digital products (downloads, online courses, e-books, templates) are non-refundable. All sales of digital products are final.
4. Memberships & Group Coaching Programs
Memberships and group coaching programs are eligible for a refund within 30 days of purchase if you can demonstrate that you actively participated and followed the program process. After 30 days, no refunds will be issued. Requests should be sent via email to hello@moniquemorrison.ca.
5. Events & Workshops
Tickets for workshops or events can be refunded within 72 hours of purchase. Tickets are transferable to another person. To request a name change, email hello@moniquemorrison.ca with the original purchaser's details and the new attendee's information. No refunds will be issued for no-shows or cancellations after 72 hours.
6. Trial Offers
Automate & Elevate offers a 30-day trial period for $30. After the trial period, standard pricing and refund policies apply as described in Section 4 above.
7. How to Request a Refund
To request a refund, email hello@moniquemorrison.ca with your order details and reason for requesting a refund. Refunds are processed within 7–14 business days.
8. Exceptions
The following are non-refundable under any circumstances: — Digital products (downloads, courses, templates) — Consulting or coaching session packs where one or more sessions have already been used (see Section 2 for the applicable partial-refund calculation) — Services after the 30-day period (except as outlined above)
9. Changes to This Policy
We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services or purchase of new products after changes are posted constitutes acceptance of the updated terms.
10. Contact Us
If you have questions about this Refund Policy, please contact us: Email: hello@moniquemorrison.ca Address: 616 Queen Street East, Suite 202, Sault Ste. Marie, ON, P6A 2A4, Canada
Last updated: August 2026